Terms & Conditions
All payments must be received and or verified before shipment is made.
Any problem with a live crab shipment must be reported within 24 hours after delivery, so proper adjustment can be made to your account. All live shipments are non- refundable. A credit may be made to your account for future shipment after proper determination.
After your order has been placed, confirmed and shipped there is no cancellation, no-return and/or no-refund. Your are liable for all shipping charges and or any other charges.
For orders outside the United States, we only accept wire transfer, major credit cards, letter of credit, site draft, Paypal, Google and western union. All orders are shipped F.O.B Miami, Florida. 20′ or 40′ Container loads are shipped directly from our factory abroad.
Important note for shipping live crabs
When the temperature in your area falls below 50 degree F or higher than 90 degree F, an insulated box must be used with a heat/cool pad. A box fee will apply. See shipping and packing , in bottom menu. At these extreme temperatures, we only ship live crabs next day air. All live crabs must be shipped next day air. Live crabs may be shipped second day air, only if your local temperature is expected to be between 55 and 85 degrees F at arrival. Please, calculate seperate shipping cost for live crabs, when going by air. We do not ship live crabs ground, unless you are in the states of FL, GA, WV, AL All dried goods are normally shipped ground, unless requested otherwis